Service Dispatcher

PAY SCALE

$17 - $20 DOE hourly.

JOB TYPE

Full-time

NUMBER OF HIRES FOR THIS ROLE

1-Current Openings

BENEFITS

Paid Medical Insurance for Employees
Two Types of Programs: HSA and PPO
Dental Insurance
Vision Insurance
401(k) With Employer Matching Contribution
Paid Time Off (PTO) Based on Hours Worked
Paid Holidays
Life Insurance Policy Paid by ACI
Yearly Profit Sharing
Flexible Scheduling for Unpaid Time Off
ACI Helps Pay for Schooling
All Schooling Cost to Employee Can Be Reimbursed

SCHEDULE

8-hour shifts
Monday through Friday, 8 to 5 Daily

JOB DESCRIPTION

A dispatcher organizes service calls so that an HVAC technician is sent to a variety of locations in a timely manner. This professional must be willing to learn about HVAC services in order to translate the needs of the customer to the technician and vice versa. However, the main duty of the HVAC dispatcher is to maintain the work schedules for field technicians and ensure that all customer commitments are met.

In addition, a dispatcher is responsible for providing logistical support to technicians and communicating with both fellow employees and customers. Dispatchers are ultimately responsible for informing customers of the progress of service operations while ensuring that technicians operate cost-effectively. In order to do this, a dispatcher must be able to match each available technician to a job based on that technician’s skill level and location. Always staying positive is a must while working with customers.

WHY SHOULD ACI BE ON YOUR TOP-TO-WORK-FOR LIST?

ACI Northwest has been serving the greater Coeur d’Alene and Spokane area for more than 30 years, providing only the best in commercial and residential heating, cooling, and electrical services. With the extreme growth pattern we are experiencing, we are looking for people who see themselves as leaders to fill multiple positions here with our team of motivated employees.

ACI Northwest now offers free employee medical insurance.
Year-Round Work
Paid Vacation and Holidays
401(k) with matching for your retirement goals.
Medical, Dental, and Vision with employer contributions to keep family medical affordable.
Employers pay for life insurance to help protect your family.
Opportunity for advancement for those looking to fill leadership roles.
Yearly profit sharing for all employees.
Company-supplied vehicles and mobile devices are dependent on your role in the company.
Tool purchasing program to help with the purchase of more expensive tools.
Continued training is provided for all who wish to continue their professional and personal goals.
A company safety program that makes sure we all go home safe every day!